What should be the goal of a Crew Trainer?

The goal of a Crew Trainer is to ensure all crew members feel supported in their learning. This approach fosters a positive training environment where new employees can ask questions, seek clarification, and feel at ease as they adapt to their roles. Supporting crew members in their learning encourages engagement, enhances retention of information, and builds a foundation for effective teamwork.

When crew members feel supported, they are more likely to take initiative, demonstrate confidence in their tasks, and contribute positively to the overall work atmosphere. This nurturing approach aligns with McDonald's values of teamwork and respect, ultimately leading to improved performance and customer satisfaction.

In contrast, establishing a rigid structure without flexibility could hinder learning by not accommodating individual learning styles or pacing. Focusing only on the company’s procedures may overlook the importance of interpersonal skills and the broader context of the work environment. Minimizing the time spent on training compromises the quality and depth of learning, which can adversely affect crew members' ability to perform their duties effectively.