What should be included in a training manual for new crew members?

A training manual for new crew members is essential in ensuring that they are well-equipped to perform their duties and adhere to the company standards. Including policies, procedures, menu descriptions, and safety protocols in the manual provides employees with the necessary guidelines to operate effectively within the brand's framework.

Policies outline the expectations regarding behavior, attendance, and customer interactions, acting as a foundational reference for employees. Procedures detail the specific steps involved in tasks such as preparing food, interacting with customers, and handling transactions, ensuring consistency and efficiency in operations. Menu descriptions familiarize new crew members with the products they will be selling, enabling them to answer customer questions accurately and make recommendations. Additionally, safety protocols are crucial for maintaining a safe work environment, protecting both employees and customers by minimizing risks associated with food handling and equipment use.

The other options do not meet the training requirements. Personal stories might enhance team bonding but do not serve as essential instructional material. Focusing solely on financial goals neglects the operational aspects that crew members need to understand for day-to-day functionality. Irrelevant training tips could mislead or confuse new hires, detracting from the focused, structured training that is beneficial in a fast-paced work environment like McDonald's.