What should a Crew Trainer do if they notice a crew member is not following hygiene practices?

A Crew Trainer plays a vital role in maintaining the health and safety standards at McDonald's, which includes ensuring that all crew members adhere to proper hygiene practices. Addressing a crew member's failure to follow hygiene practices immediately and in a private setting is crucial. This approach allows the trainer to reinforce the importance of hygiene standards discreetly, reducing embarrassment for the crew member and fostering a positive learning environment.

Discussing hygiene issues in a private setting encourages open communication and demonstrates respect for the individual. It provides an opportunity for the trainer to explain the reasons behind the hygiene practices, emphasizing their importance in providing safe food and protecting customers' health. Additionally, addressing it on the spot helps prevent any potential risk to customers and upholds the establishment's reputation for cleanliness and safety.

The approach centers on constructive feedback and support rather than punitive measures, which is essential in fostering team cohesion and compliance with health standards. This method not only addresses the immediate issue but also promotes a culture of accountability and continuous improvement within the team.