What should a Crew Trainer do if a trainee is struggling to learn a task?

Providing extra support and guidance is crucial in a training environment, especially when a trainee struggles with a task. This approach fosters a positive learning atmosphere, encouraging the trainee to ask questions and seek clarification on aspects they find challenging. By offering tailored assistance, a Crew Trainer can help the trainee build their confidence and competence, ultimately leading to better performance and mastery of the task.

Developing a foundation of support also demonstrates the Trainer's commitment to the trainee's success, which can motivate them to engage more actively in the learning process. This supportive environment is essential in fast-paced settings like McDonald's, where understanding procedures and tasks thoroughly is vital for teamwork and customer satisfaction.