What are the customer service basics that every crew member should know?

The foundation of effective customer service in a fast-paced environment like McDonald's is built on essential interaction skills. Greeting customers establishes a welcoming atmosphere, making them feel valued and appreciated as soon as they enter. Taking orders accurately is crucial for efficient service; it reduces the likelihood of mistakes, ensuring that customers receive exactly what they requested, which enhances their satisfaction. Lastly, thanking customers after their order reinforces a positive shopping experience and encourages repeat visits.

While the other choices may sound appealing, they are not standard practices within McDonald's customer service training. Offering discounts on demand is not part of regular protocol and could lead to inconsistencies in service. Providing customers with free items is not a sustainable practice that aligns with the company’s policy. Catering to personal preferences, while important, must be balanced within the framework of menu items and operational guidelines, making it less of a basic customer service principle. Overall, mastering the basics of greeting, accurate ordering, and expressing gratitude forms the cornerstone of excellent customer service.