How should a Crew Trainer handle a situation involving conflict between crew members?

Facilitating a discussion to resolve issues and mediate effectively is the best approach for a Crew Trainer handling conflict between crew members. This method emphasizes open communication, allowing both parties to express their perspectives and feelings in a safe environment. It encourages collaboration in finding a solution, which can lead to a more harmonious workplace and strengthens relationships among team members. By actively participating in mediation, the Crew Trainer not only helps to resolve the specific conflict but also models effective conflict resolution skills for the entire team.

This approach contrasts with ignoring the problem, which could allow the conflict to fester and potentially escalate, causing further disruption. Delegating the conflict to a manager might lead to an impersonal handling of the situation, missing the opportunity for crew members to learn and grow from the experience. Promoting avoidance between crew members can lead to an unhealthy work atmosphere and may create further tension, rather than resolving underlying issues.