How often should training assessments be conducted for crew members?

Training assessments should be conducted regularly, ideally after each section of training or at least every few weeks, to ensure continuous development and retention of skills among crew members. This approach allows for timely feedback, which can reinforce learning, address any gaps in knowledge, and help employees feel more confident in their roles. Regular assessments help maintain consistent standards of service and operational efficiency, as crew members can receive immediate guidance and support following their training.

Conducting assessments only once a year during annual reviews may not provide sufficient opportunities for crew members to improve or address issues as they arise. Relying solely on assessments during specific situations, such as when a concern arises, can lead to missed opportunities for skill enhancement and may contribute to a lack of preparedness in day-to-day operations. Assessing training only with the introduction of new menu items may neglect the ongoing need for regular skill validation and refreshers that support a consistent customer experience. The emphasis on regular assessments is crucial for fostering a culture of learning and accountability within the team.