McDonalds Crew Trainer Practice Test

The correct answer identifies key performance metrics that directly influence the overall success of a McDonald's location. Voice overall satisfaction signifies how customers perceive their experience, which is critical for maintaining loyalty and repeat business. Drive thru accuracy reflects the ability to fulfill orders correctly and efficiently, which is especially vital in drive-thru operations where speed and accuracy are paramount. The 90-day turnover metric provides insight into employee retention and satisfaction, which can impact the level of service provided to customers. Lastly, customer complaints are essential to monitor as they directly relate to customer satisfaction and the reputation of the store. Addressing these areas helps improve service quality, enhance the customer experience, and ultimately drive profitability, all of which are necessary for achieving bonus targets.